Privacy Policy

1. Information We Collect

We may collect the following types of information when you use our services:

• Personal Information: Name, email address, phone number (including WhatsApp number), and other identifiers you provide.
• Billing Information: If you are a paying customer, we may collect payment details through secure third-party processors.
• Usage Information: We collect data on how you use our services (e.g., page visits, feature usage, and interactions).
• Third-Party Login Information: When you sign in with services like Facebook, we may collect your profile information as permitted by you and the platform's API.

2. How We Use Your Information

We use your information to:

• Provide and maintain our services.
• Deliver AI-powered visual experiences, including via WhatsApp messages.
• Improve our platform and user experience.
• Respond to customer inquiries.
• Comply with legal obligations.
• Support integrations, including with Meta Platforms and WhatsApp.

3. Sharing Your Information

We do not sell your personal information. We may share data with:

• Service providers (e.g., hosting, analytics, messaging platforms, payment processors).
• WhatsApp and Meta (Facebook) as authorized by you to deliver visual content and support app features.
• Government or law enforcement agencies, when required by law.

4. Use of WhatsApp

If you provide your WhatsApp number, we may use it to:

• Send you bill explanation visual session links.
• Provide updates related to your account or services.

We will not use WhatsApp for unsolicited marketing or without your consent.

5. SMS / Text Messaging

When you call our support line from a mobile phone, you may receive one transactional text message during that call with a link to follow your session on your device. Message and data rates may apply. Message frequency is limited to one message per call. Reply STOP to opt out and HELP for help.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and vendors who assist us in the delivery of text messages.

For help, you may also call +1 (443) 639-0429, email sales@xplainai.io, or visit https://www.xplainai.io/contact. For our Terms of Service, see https://www.xplainai.io/terms.

6. Third-Party Platform Data

When you interact with our platform through third-party services, we handle your data in accordance with their respective platform terms:

6.1 Meta Platforms (Facebook & Instagram)

We comply with Meta's Platform Terms, and ensure your data is:

• Only used for the specific purpose agreed to.
• Never sold or transferred without your explicit consent.
• Deleted upon request or once no longer needed.

6.2 LinkedIn

When you connect through LinkedIn, we may:

• Access your professional profile information.
• Use your data in accordance with LinkedIn's API Terms of Service.
• Share content to your LinkedIn profile with your explicit permission.

6.3 Twitter/X

For Twitter/X integrations, we:

• Follow Twitter's Developer Terms of Service.
• Only collect and use data you explicitly authorize.
• Protect your Twitter/X data according to their privacy requirements.

For all third-party platforms, we:

• Only request necessary permissions.
• Respect platform-specific privacy settings and restrictions.
• Allow you to revoke access at any time.
• Delete your platform data upon account deletion or integration disconnection.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can manage your cookie preferences through your browser settings.

8. Data Security

We implement industry-standard security measures to protect your information. However, no method of transmission or storage is 100% secure.

9. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict processing.
• Withdraw consent for data usage.

To exercise any of these rights, please contact us at sales@xplainai.io.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children under 13.

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised "Last Updated" date.

12. Contact Us

For any privacy-related questions or concerns, please reach out to us at:

📧 sales@xplainai.io

🌐 https://xplainai.io